Complaints Policy:

Knights Recruitment is committed to providing a high-level service to our customers and while we hope you would only feel the need to make a formal complaint as a last resort and that you will complain to the person dealing with the matter first to give them the chance to resolve things we also understand that you may still not be fully satisfied and we need you to tell us about it to help us to improve our standards.

Complaints Procedure:

If you have a formal complaint and you are not happy with the initial response then please contact Peter Knight, Managing Director.

Knights Recruitment Ltd
59 Belgrave Gate
Leicester
LE13HR

Or alternatively you can email: peter@knightsrecruit.co.uk

We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter/email within two days of us receiving your complaint explaining when you can expect a full response from us.

This will usually be within 5 days of receipt of your letter unless the complaint is specifically complicated and other parties need to be contacted for further information. If this is the case we will let you know in our initial response.
If you are still not satisfied with our full response and the outcome of your complaint you can contact the Employment Agencies Standards Inspectorate at the Department for Business Innovation and Skills if the matter relates to our legal obligations under the Employment Agencies Act (for more information see http://www.bis.gov.uk/policies/employment-matters/eas)

Whistleblowing Policy:

You’re a whistleblower if you’re a worker and you report certain types of wrongdoing. This will usually be something you’ve seen at work - though not always.

The wrongdoing you disclose must be in the public interest. This means it must affect others, for example other workers within the business both directly or indirectly or any suppliers or customers of the business both directly or indirectly or the general public.

All concerns of whistleblowing must be made directly to Peter Knight, Managing Director at the contact details given in the Complaints procedure above.

As a whistleblower you’re protected by law - you should not be treated unfairly or lose your jobbecause you ‘blow the whistle’.

You can raise your concern at any time about an incident that happened in the past, is happening now, or you believe will happen in the near future.

Complaints that count as whistleblowing

You’re protected by law if you report any of the following:

• a criminal offence, for example fraud
• someone’s health and safety is in danger
• risk or actual damage to the environment
• a miscarriage of justice
• the company is breaking the law, for example does not have the right insurance
• you believe someone is covering up wrongdoing

Complaints that do not count as whistleblowing

Personal grievances (for example bullying, harassment, discrimination) are not covered by whistleblowing law, unless your particular case is in the public interest.

Please see our complaints or grievance procedure.